General Information & Contact

1. Q: What is the website for Rocket Furniture Kenya?
   • A: The website is https://rockettfurniture.com/.
2. Q: What is the customer care phone number for Rocket Furniture Kenya?
   • A: The customer care phone number is 0790 592 910.
3. Q: What is the customer care email for Rocket Furniture Kenya?
   • A: The customer care email is info@rockettfurniture.com.
4. Q: Where is Rocket Furniture Kenya physically located?
   • A: They are located along Outering Road, B.E. ENERGY Opposite Mates Hotel, Nairobi, 00400 Kenya.
5. Q: What are the operating hours for Rocket Furniture Kenya?
   • A: The operating hours are: Monday – Friday 8:00 am – 6:30 pm, Saturday 8:00 am – 6:00 pm, and Sunday & Public Holiday 9:30 am – 5:30 pm.

Ordering and Payment

6. Q: Does Rocket Furniture Kenya deliver across the country?
   • A: Yes, they state that they “Deliver Countrywide.”
7. Q: What payment options are available?
   • A: They offer “Secure Payments” and “Payment After Delivery.”

Product Categories

8. Q: What types of furniture does Rocket Furniture Kenya sell?
   • A: They sell a wide range of furniture, including Office Furniture, Home Furniture, Dining Furniture, Outdoor Furniture, Bedroom Furniture, Workstation Desks, Restaurant Furniture, and Gaming Chairs.
9. Q: What specific items fall under Office Furniture?
   • A: Office Furniture includes Office Desks, Office Chairs, Filing Cabinets & Safe-Box, Office Sofas, Reception Desks, Gaming Chairs, Waiting Chairs, and Workstation Desks.
10. Q: What specific items fall under Home Furniture?
    • A: Home Furniture includes Barstools, Bookshelves & Bookcases, Coffee Tables & TV Stands, Dining Tables Sets, Dining Chairs, and Dressing Tables & Dressing Mirrors (under Bedroom Furniture).
11. Q: Does Rocket Furniture Kenya sell outdoor furniture?
    • A: Yes, they have a category for Outdoor Furniture.
12. Q: Do they sell filing cabinets?
    • A: Yes, Filing Cabinets & Safe-Box are listed under Office Furniture.
13. Q: Are gaming chairs available?
    • A: Yes, Gaming Chairs are listed as one of their product categories.

Return and Refund Policy (Based on stated policy links/text which refers to a related policy)

14. Q: What is the return period for faulty items?
    • A: They allow the return of faulty items within 1-7 days from the day of delivery.
15. Q: Is there a warranty for items purchased?
    • A: They issue a 6-month warranty for any industrial damage on goods purchased and delivered by their personnel/vehicle.
16. Q: Does the warranty cover damages done by third parties?
    • A: No, they state they will not account for any damages done by third parties.
17. Q: Can I return an item if I changed my mind?
    • A: No, the policy states: “Goods once delivered as specified can’t be returned.” (For the reason: “I changed my mind”).
18. Q: Can I return or switch a desk/table if the size is correct but it doesn’t fit as expected?
    • A: For desks and tables, you can switch the product, but the money paid is non-refundable.
19. Q: Can I return or request a refund for custom-made items/products?
    • A: No, the policy states, “we do not accept returns for custom made items/products.”
20. Q: What items are returnable within the returns period?
    • A: You may return items within the return period for reasons such as: an item stopped working well after usage, an item received broken or defective, an item received with missing parts or accessories, an item received used or expired, an item seems to be fake/unauthentic, or the wrong item/color/size/model was received.